Sales Terms | MARC-KHAN CHICKEN

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1. About these terms

These terms apply to orders placed with MARC-KHAN GOODS, trading as MARC-KHAN CHICKEN, through this website’s WhatsApp order form or directly by phone or WhatsApp. An order is an offer to buy; it is accepted when the business confirms availability, the final weight and total, and any delivery fee on WhatsApp. Prices are shown per kilogram and the final total depends on the exact weight of the chicken supplied.

2. Delivery charges and timing

Delivery area: Hammanskraal and surrounding areas, at the business’s discretion.
Delivery charges: Delivery fees depend on distance and are confirmed on WhatsApp before the order is accepted. The business has not yet published a fixed fee schedule.
Delivery timing: Deliveries are arranged during trading hours (07:00–20:00). A delivery time is agreed on WhatsApp; it is an estimate, not a guaranteed time.
Minimum order: No minimum order has been confirmed by the business.

You can also collect your order at 661, Block B, Kekana Gardens, Hammanskraal, Gauteng, South Africa during trading hours. Please check the delivery address carefully before sending your order; the business is not responsible for delays caused by an incorrect address.

3. Order changes

Order changes (quantity, products, address or time) must be requested on WhatsApp before the order is prepared or dispatched. Once an order is being prepared or is out for delivery, changes may not be possible.

4. Cancellations

You may cancel on WhatsApp before the order is prepared or dispatched. Because chicken is fresh and perishable, cancellations after preparation has started may be declined or charged.

The business may decline or cancel an order, for example if stock is unavailable or delivery is not possible, and will inform you on WhatsApp.

5. Refunds

No refunds. Sales of fresh chicken are final once the order has been accepted and prepared.

This no-refunds policy does not remove your rights under the Consumer Protection Act 68 of 2008. If chicken supplied is unsafe, defective or not what was agreed, contact the business promptly — you may still be entitled to a repair, replacement or refund for defective goods.

Please inspect your chicken on collection or delivery and raise any quality concern immediately, with photos where possible, so it can be assessed while the goods are fresh.

6. Complaints

Complaints can be sent to WhatsApp 076 641 6579 or email marcustshabalala7@gmail.com. The business aims to respond to complaints within 2 business days. This target has not been formally confirmed.

If a complaint is not resolved, you may approach the National Consumer Commission or the Consumer Goods and Services Ombud.: the National Consumer Commission or the Consumer Goods and Services Ombud.

7. Contact

Business: MARC-KHAN GOODS, trading as MARC-KHAN CHICKEN · Registration 2024/092237/07
Email: marcustshabalala7@gmail.com
Telephone / WhatsApp: 076 641 6579
Address: 661, Block B, Kekana Gardens, Hammanskraal, Gauteng, South Africa

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